Return & Exchange Policy

At Fiori, customer satisfaction is our priority. If there is any issue with your order, we will be happy to assist you according to the policy below.

Eligible Returns & Exchanges

You may request a return or exchange if:

• You received the wrong product.
• The product arrived damaged or has a manufacturing defect.
• Your order is incomplete.

Request Timeframe

Please contact our customer support team within 48 hours of receiving your order and provide clear photos showing the issue.

Non-Returnable Items

• Products that have been opened or used after delivery due to hygiene and safety reasons.
• Products damaged through misuse after delivery.
• Products returned without their original packaging.

Exchanges

If the issue is confirmed to be our responsibility, Fiori will replace the product at no additional cost, including all exchange shipping fees.

Refunds

When a refund is approved, it will be issued through the original payment method whenever possible, or by another agreed method after the returned product has been received and inspected.

How to Request a Return

1. Contact our customer support team.
2. Provide your order number.
3. Send photos showing the issue.
4. Our team will review your request and respond as soon as possible.

Important Notes

• We may request that the product be returned before approving a refund or exchange.
• Fiori reserves the right to reject requests that do not meet this policy.
• This policy does not affect any consumer rights provided under applicable laws.

If you have any questions, our customer support team will be happy to assist you.